Frequently Asked Questions

Store Policies

  • What is your policy for rainchecks?

    We don’t issue rainchecks.

  • What is your coupon policy?

    Yes we accept coupons.

    • Validity: Coupons must be valid and redeemable, meaning they must be current and not expired.

    • Expiration Date: Coupons must be used before their expiration date. 

    • Manufacturer and Store Coupons: We accept both manufacturer and store-specific coupons. Be sure to check if the coupon is specific to a particular store or can be used universally.

    • Paper Coupons: We only accept paper coupons. 

    • One Coupon per Item: You can only use one manufacturer coupon or one store coupon on the same item. This is known as “stacking,” and we do not allow it.

    • Exclusions and Limits: Coupons may have exclusions or limits, such as “one per purchase,” “one per customer,” or restrictions on the quantity of items that can be purchased using the coupon.  Please see limitations associated with the coupon.

    • Originals Only: We require the original coupon and do not accept photocopies.

    • Competitor Coupons: We do not honor competitor coupons

  • What is your exchange/return policy?

    We accept returns and exchanges with receipt or Blossom Rewards membership within 15 days.  No returns on meats (including seafood and poultry), Alcohol or clothing.

  • Do you offer case discounts?
    We offer discounted pricing on whole cases ordered through Blossom Goods and through our Special Orders program. See our Blossom Goods here.

Blossom Goods

  • What is Blossom Goods?

    Blossom Goods is a new and developing project aimed at offering our customers stellar pricing and wide selection of products from our main wholesale suppliers. Customers can shop among tens of thousands of products, see pricing and case sizes, and place orders directly. Generally within a week, the items arrive from one or more of our wholesale suppliers, and Blossom Goods notifies customers when the products are available for pickup. 

  • How do I place a Blossom Goods order?

    It’s easy! Visit blossom-goods.com, log in (or create a new account), shop, and order. See the “How it Works” link at the top of every page for more information. 

  • Do the same policies apply to Blossom Goods as Blossom Grocery?

    Blossom Goods may have different policies–in particular for returns. See the Blossom Goods site for more specifics. 

  • Points for Blossom Goods

    Because of the significant discounts offered on our Blossom Goods products, you do not accumulate any rewards points with these orders.  The saving are significantly more than the 1% you accumulate when purchasing in-store or thought our regular Blossom online website.

Online Orders

  • How do I place an online order?

    Our online orders are for porch pick-ups.  You follow this link and order online and we will have your order ready for you when you come in.  Follow this link 

  • How do I place a Blossom Goods order?

    It’s easy! Visit blossom-goods.com or click the link below, log in (or create a new account), shop, and order. See the “How it Works” link at the top of every page for more information. Click here to place your order.

  • How can I place a special order?

    We’re happy to announce that most of our most commonly requested items are now available through our new (and growing!) special order platform, Blossom Goods. You can follow this link to locate the product you are interested in purchasing.  However if you still can not find it on our site, please fill out this form to place a special order.

Front Porch Pickup

  • How do I report an issue with my online order?

    Call the store or email us at customerservice@blossomonlopez.com

  • How do I add special instructions to my online order?

    There’s a memo field for general notes.

  • What happens if my item is out of stock?

    We will indicate this when we pick the order.  When you receive notification that your order is ready for pickup, it will indicate whether any items are unavailable.  You may make additions to your order when you come to pick it up.

  • How do I cancel an order?

    Please call the store

Blossom Gift Cards

  • What are the terms and conditions?

    See the back of the gift card.

  • Is there a minimum or maximum amount I can put on the giftcard?

    Minimum of $10  and a maximum is $250. 

  • Do the same policies apply to Blossom Goods as Blossom Grocery?

    Blossom Goods may have different policies–in particular for returns. See the Blossom Goods site for more specifics. 

Blossom Benefits

  • How do I create a benefits account?

    Click here to start your account online or create one during checkout with one of our cashiers.

  • How do I delete my benefits account?

    Please email us at marketing@blossomonlopez.com provide us with your first, last and email and we will ensure you are taken out of the system within 48 hrs.

  • How do I update my personal information?

    Navigate to the bottom of any email you receive from us and you will see “update your preferences”  Just click the link to update.

  • What are the benefits of a Blossom account?

    Discounts on Select Items: Members receive special discounts on a curated selection of products, which can vary periodically.

    Special Promotions and Offers: Access to exclusive promotions and member-only offers.

    Points for Purchases: Earn reward points for every dollar spent, which can be redeemed for discounts on future purchases.

    Early Access to Sales and Events: Priority access to sales, product launches, and special events.

Miscellaneous

  • How do I know if there are any recalls?

    Customers are notified of grocery recalls through several channels to ensure the message reaches as many affected individuals as possible. These channels include:

    1. Retailer Communications:
      • Grocery stores often directly contact customers who have purchased recalled products, especially if the store has a loyalty program that tracks purchases.
      • In-store notifications: Signs and posters may be placed in visible areas within the store.
      • Website and app notifications: Many retailers post recall information on their websites and may send push notifications through their mobile apps.
    2. Email and Text Alerts:
      • Customers who have signed up for email or text alerts from grocery stores or regulatory agencies may receive direct notifications about recalls.
    3. Social Media:
      • Both regulatory agencies and retailers use social media platforms like Facebook, Twitter, and Instagram to disseminate recall information rapidly.
  • Will I be refunded if there is a recall?

    Yes, grocery recalls are generally refunded. Customers are encouraged to contact us for specific instructions regarding the return and refund process for recalled products.The process for obtaining a refund typically involves the following steps:

    Return the Product:

    • Customers are usually asked to return the recalled product to the store. 

    Receipt Not Always Required:

    • We  do not require a receipt for returns of recalled items, especially if the recall is widely publicized. However, having a receipt can sometimes expedite the process.

    Refund or Exchange:

    • Customers are typically given the option of a full refund or an exchange for another product. The refund can be provided in the form of cash, store credit, or back to the original payment method.

    Manufacturer’s Role:

    • In some cases, the manufacturer may also provide refunds directly to consumers or issue coupons for future purchases.
  • Is everything you carry natural or organic?

    “Natural” is not a well-defined term, but we strive to avoid artificial ingredients and unneeded additives.  We always give preference to certified organic and non-GMO Verified products wherever possible.